Frequently Asked Questions

While we do have rush orders starting from 3-5 business days, below are our standard turn around times.

Screen Print: 10-14 Business Days
Embroidery: 10-14 Business Days
Waterbase Transfers: 7-10 Business Days
Digital Printing: 7-10 Business Days
Samples: 3-5 Days / Please add additional time for finishing services and washes.

Yes. We ship to most countries via DHL, FedEx, UPS, and USPS. If your country isn't available at checkout, contact us and we'll help.

Please take a look here for rush options available based on the number of business days given to produce as well as the size of the order.

Available Rush Options are:

3-5 business days

5-8 business days

8-10 business days.

Please contact your rep for exact rush options and availability or email rush@dtlaprint.com

We do have a industry standard of 5% +/- on any order for damages, inconsistencies, etc. These are items printed by humans and we are bound to mistakes. We try our best to get you exactly what you ordered, however, if you need an exact quantity of items we would recommend ordering a slight percentage over. This does not include back-ordered or out of stock items from the distributor. We will take all measures to inform you of these types of discrepancies early on.

Our minimum depends on the decoration method and whether you order online or through a sales rep.

Online Orders

DTG: 1 piece 

Screen Print: 12 pieces

Waterbased Transfers: 1 piece 

Embroidery: 1 piece

Trim-only orders (patches, labels): $500 minimum

Within that order, you have the flexibility to choose any quantity of sizes.

Sales Reps work with 50-piece minimums per order (mix any sizes/styles).

Yes, you may order online and select DTG, water-based transfers, or embroidery.

We suggest to plan for 4-7 business days for a sample and 10-14 business days for production.

The price for the sample is credited towards production as they cover all of the initial set up + preparation fees.

As long as there are no changes to the original artwork such as size, dimensions, etc there will be minimal charges for another sample. If the mistake was on our end we will cover the additional sampling charges.

You will actually be charged slightly less as long as the quantity is the same or higher since the initial testing & set up fees have already been paid.

Yes. We ship to most countries via DHL, FedEx, UPS, and USPS. If your country isn't available at checkout, contact us and we'll help. Rates are calculated in real time at checkout based on destination, weight, dimensions, and service level. Freight quotes are available for large/bulk orders.

Yes, we offer Free USA Ground Shipping on orders over $250. We do offer worldwide + express shipping options as an a la carte option so you can get the best possible pricing. You may also provide your own UPS shipping account info and we will be happy to set up the shipment for you on your account.

You are able to save your order as a quote on the check out page, it is listed all the way on the bottom of the page. Orders are typically 50% deposit and 50% due upon completion how ever we do work with  Purchase Orders as well as a credit application filled out with factor approval in order to provide any net terms.

UPS is extremely reliable; however shipments are subject to weather delays and occasional delays which are outside of our control. The best thing to do is pad your delivery time just in case there is an issue with a shipping service. While uncommon it is best to be safe!

Yes, please let your rep know at the beginning of the order that you would like these blind shipped and we will have these shipped with your branding, logo, and name on it.

At the moment we offer bulk fulfillment for pre-sale models and do not offer print on demand services. Essentially we will produce in bulk and individually fulfill all of your orders to your customers door. You would send us a csv file of all orders received, the style, size, color each recipient ordered, we will produce + pack + ship each individually.

Transit time depends on the service and destination. As a general guide: Express: ~3-7 business days; Economy: ~6-14 business days. Note: production time is separate (standard 10-14 business days; rush options as fast as 3-5 business days).

Typically not included. Your carrier or local customs may collect duties, taxes, and fees on delivery. If you prefer DDP (we prepay duties/taxes), ask your rep and we'll add it to your invoice where available.

Yes, tracking is emailed as soon as your order ships

We provide commercial invoices and HS codes. Some countries may require additional info (e.g., VAT/EORI/EIN). If needed, we'll reach out

Yes. We offer multi-address shipping and individual order fulfillment for team/creator drops and corporate programs.

Need help choosing the best method for your country or a rush timeline? Email sales@dtlaprint.com and we'll recommend the fastest, most cost-effective option.

We accept payments via company check, all major credit cards including American Express, Visa, Mastercard, Diners Club, and ACH bank transfers. We also accept Google Pay, Klarna, Paypal, Link, Apple Pay, and Cash App. We are now accepting cryptocurrencies as well through coinbase commerce. We support Bitcoin, Ethereum, Bitcoin Cash, USD Coin, and DAI. We do require a 50% deposit at the beginning of the order and the remaining 50% balance upon completion. Net terms are available upon request and factor approval.

It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. For more information on inventory of a particular style call (323) 261-8700 or email quote@dtlaprint.com

We don't assume responsibility for copyrighted designs sent to us for printing. By submitting a design, you warrant that you're authorized to manufacture products with that design. If you have obtained the right to print copyrighted images, scan the documentation and send us a copy at info@dtlaprint.com

Any claims must be submitted within 5 days after the product is received.

Our orders are handled by a team of skilled printers rather than machines. While such occurrences are infrequent, human errors can still occur. If there's a problem with the design, we can proceed with a reprint or provide a refund, as per your preference.

There is a $250 cancelled set up fee for any changes made to an order after work has been done. IE: once a machine is setup and buyer requests to stop production, there is a $250 cancellation fee to cover for the time spent mixing inks, preparing machines and garments, as well as setting up machines.

We offer a wide range and selection of various screen printing inks including eco-friendly and phtalate free inks. A full list can be found on our specialty screen printing inks page.

This printing special effect is simplistic, yet highly artistic. By printing discharge agents onto 100% cotton garments and adding heat, a chemical reaction is used to remove the existing dye from your garments. The result is a graphic area that is entirely void of any ink left on the garment. Due to the nature of this process, some variation in the color of your final print should be expected by you or your client. Some colors react to this process better than others. We can print any color through this process, though the results may vary as far as the brightness.

This is when we do not add a color to the discharge print and we create an off-white or bleached-out natural color. If a specific shade of off-white is required for your project, please choose let us know and we will match the color of your print file to the closest available ink. We can also offer a sample of the natural discharge on your garments if you are interested in seeing the result, though some variation may occur from garment to garment.

High Density Screen Printing Inks are available in any color in the Pantone Matching System solid color guides. If you do not have a PMS color guide, we can match your files to the closest available swatch. This effect is limited to one ink per garment and cannot be combined with Hybrid, Foil or Discharge Ink due to the heat required to achieve each of these processes. High Density Inks cannot be used for halftone images or graphics with fine detail. They work best with solid, bold graphic areas such as text or symbols.

For an accurate color count send full size, high resolution graphics to sales@dtlaprint.com. Please include a note about what color shirt your graphics will be printed on, the fabric blend, and the ink type that you would like, as this may affect the way that your image is produced. When possible let us know your total quantity and size break down. This will help us make recommendations about max print size and help us gather details needed to provide you with an accurate estimate on your project.

Direct to garment printing, also known as DTG printing, digital direct to garment printing, digital apparel printing, and inkjet to garment printing, is a process of printing on textiles and garments using specialized or modified inkjet technology.

DTG provides a vibrant colorful soft feel print. DTG prints are perfect for small jobs that may require full color printing because they do not require multiple color screens or setups.

DTG printing is intended to be completed on 100% cotton garments. If you are providing garments that are not 100% cotton, DTLA Print is in no way responsible (no refunds or reprints) for pre or post production errors such as garment reactions to pre -treatment or heavy fading after multiple washes. If you choose to use self-supplied garments, we highly recommend completing a sample product before approving an order. DTG items are pre-treated with a chemical that may cause reactions on certain fabrics. There is a 2-5% expected fade rate after first couple of washes. Our standard DTG printing process is best suited for garments that are 100% cotton. If you're looking for the most opaque result, 100% cotton is your best bet. This fabric generally has a better result due to its tight weave. However, there are exceptions to this. If a cotton is too thick, it can absorb the ink and result in a more faded look (for example, the Gildan 2000 is a thicker cotton). We also offer printing on tri-blends and poly blends. Due to the looser weave and combination of fabrics, these garments will have a faded/vintage outcome with DTG printing. This is a pretty cool effect, but may not be ideal for you if you want a more opaque outcome.

All files must have a transparent background. No printer will print transparent colors. This is because all inks/dyes are concentrated pigments and not diluted pigments.

Colors can look different in real life There aren't many things our incredible DTG process cannot achieve! However, when choosing the colors for your artwork, it's important to note that they may look different on a real product than what you see on your computer monitor. Even if you have calibrated your monitor to a specific color profile, there are various factors that influence the final appearance of colors on a printed product. Because of this, we can't guarantee color accuracy 100%. Our printers will convert your submitted print file from RGB to CMYK color space. This color conversion process changes the color gamut, or range of colors that can be expressed. You must be very cautious when using bright neon and pastel RGB values in your print files. Some examples include hot pinks, lime greens, construction orange, highlighter yellow, easter egg shades, etc. You should also consider other factors like fabric material, garment color, and whether your print will require a white under base layer when choosing colors. If color accuracy is important to you, we suggest ordering our pre-made color swatches on a sample product. You can use those swatches to decide which RGB values best compare to the desired results when printed on a physical product.

The DTG ink in this process is different from the ink screenprinters use. Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High temperature washes can fade and crack the print, and high temperature dryer settings can shrink the garment, as well as damage the print. In order for you to prolong the life of your custom print, we suggest following the care instructions below: Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean. We do have shirts that come pre-shrunk to help avoid shrinking issues. The following models come pre-shrunk: Alternative 1070, Alternative 1072, American Apparel 5454, American Apparel 5495, American Apparel 5398, Anvil 980, Anvil 391, Anvil 982, Anvil 986, Anvil 990B, Gildan 2000, Gildan 2400, Gildan 2000L, and Hanes 5180. You can also view garment information like this on the product page for the item.

Yes, we offer clear 2 mil thick clear polybags. Final finished pieces measure 9x12 in for standard apparel packaged inside. Fleece items and specialty apparel may vary.

Yes, our standard inside neck labels can be printed in any color. This is a great way to promote your brand by including website info as well as other valuable information such as size, material content, and care instructions. We would need one artwork per size.

Yes, we can print standard rectangle size stickers to apply to your poly bagged items or you are free to send over your own custom SKU / Size stickers for us to apply for you.

We are able to assist you in creating samples as well as full production units for Hang Tags, size labels, main labels, hem labels, and woven labels. We can also help to sew on the labels on and apply the hang tags for you while we package them.

Yes, we offer full white labeling services. This includes numerous options for neck labels, size tags and care labels.

Screen Printing: 300 DPI resolution in CMYK or Grayscale.

File Formats: JPG / PDF / TIFF / EPS / PSD / AI / PNG

Basic edits and layouts are included in our price and are typical of over 99% of our orders. If you have any doubts or questions just call or email us at sales@dtlaprint.com

Yes, we can change your artwork. There is a fee that is included for providing this service. For more questions regarding artwork and changes email sales@dtlaprint.com

Our representatives will provide a mockup of your design before production begins yet after a deposit has been made. You are able to make any changes to placement and location at this time.

Screen print 15x18 in: 8 colors. Screen print jumbo 17x26 in: 6 colors max. Screen print all over 30x34 in: 1 color max on finished garments & 4 colors max on cut panels. Sublimation: unlimited number of colors.